Effective Date: 1st January 2026
This Shipping Policy outlines how orders are processed, shipped, and delivered by Aakaay – The House of Creations.
1. Shipping Locations
We currently ship across India to most serviceable pin codes.
Availability of delivery services depends on courier partner coverage.
2. Order Processing Time
- Orders are processed within 24–48 working hours after confirmation
- Orders placed on weekends or public holidays are processed on the next working day
3. Delivery Timeline
- Estimated delivery time: 5–7 business days after dispatch
- Delivery timelines may vary based on location, courier partner, or unforeseen circumstances
While we aim to deliver on time, delays due to logistics or external factors are beyond our control.
4. Shipping Charges
- Shipping charges (if applicable) are clearly displayed at checkout
- Any additional charges will be communicated before order confirmation
5. Cash on Delivery (COD)
- COD is available on select pin codes
- Availability depends on courier partner serviceability
6. Order Tracking
Once your order is dispatched:
- Tracking details are shared via email and SMS
- Customers can track shipments using the provided link
7. Delivery Attempts
- Courier partners usually make multiple delivery attempts
- If delivery fails due to unavailability, incorrect address, or non-response, the order may be returned to origin
Re-shipping in such cases may incur additional charges.
8. Address Accuracy
Customers are responsible for providing accurate and complete delivery details.
Aakaay is not liable for delays or failed deliveries due to incorrect addresses or contact information.
9. Delays & Force Majeure
Aakaay is not responsible for delays caused by:
- Natural disasters
- Strikes or lockdowns
- Government restrictions
- Courier or logistical disruptions
10. Contact Us
For shipping-related queries, please contact:
📧 Email: contact@aakaay.com
📱 WhatsApp: +91-9220901928
Aakaay – The House of Creations
From our hands to your doorstep, with care.