Product
At Aakaay, every piece is finished with premium-quality plating designed for lasting beauty. With mindful use and proper care, the colour and finish retain their charm over time. As imitation jewellery is delicate by nature, we recommend avoiding contact with water, perfumes, and harsh chemicals to preserve its elegance.
Each product is photographed with great care to reflect its true design, colour, and detailing. Minor variations may occur due to lighting or screen resolution, but rest assured—the essence, craftsmanship, and finish remain true to what you see.
Yes. Our jewellery is thoughtfully crafted to be gentle on the skin and suitable for most wearers. If you have extremely sensitive skin, we recommend avoiding prolonged wear and exposure to moisture.
Bangle sizing can be determined by measuring the diameter of a well-fitting bangle or by measuring your hand width at its widest point. Size guides are available for reference, and our team is always here to help you choose the perfect fit.
Our stones and embellishments are securely set. However, imitation jewellery should be handled with care. Avoid physical impact or pulling to ensure the piece remains as beautiful as the day you received it.
Order
Once your order is placed, all details are shared via email and SMS. You can also log in to your Aakaay account to view your order history anytime.
As soon as your order is dispatched, you’ll receive a tracking link via email and SMS so you can follow your jewellery’s journey to you.
Yes, gifting is at the heart of Aakaay. You can select gift wrapping and add a personalised note during checkout. If you missed this step, reach out to us immediately and we’ll try our best to assist.
Please ensure you’re using the registered email or phone number. If the issue persists, contact our support team and we’ll resolve it promptly.
This may happen if orders were placed using different contact details. Please connect with our team, and we’ll help retrieve your complete order history.
We offer transparent shipping policies. Shipping charges, if applicable, are clearly displayed at checkout before you place your order.
You can apply your coupon code during checkout in the designated field. Please ensure the code is entered correctly, as coupons are case-sensitive.
Simply log in to your account, visit your wishlist, and add your chosen pieces to the cart with one click.
Yes, eligible vouchers or store credits can be applied at checkout as per their terms and validity.
Can I change my delivery address after placing an order?
If your order hasn’t been dispatched, we’ll be happy to update the address. Once shipped, changes may not be possible.
Order modifications are possible only before dispatch. Please contact us at the earliest for assistance.
Payment methods cannot be changed once an order is placed. You may cancel the order (if eligible) and place a fresh one.
Once placed order cannot be cancelled & no refund will be issued.
Yes, contact number updates are possible before dispatch. Please reach out to our support team promptly.
Delivery
Our delivery partners usually attempt multiple deliveries. You may also coordinate directly with the courier partner once tracking details are shared.
Most delivery partners attempt a call prior to delivery, though this cannot be guaranteed as it depends on the courier service.
At present, open delivery is not available. However, we ensure secure packaging and quality checks before dispatch.
For urgent requirements, you may contact our team. While we’ll try our best to expedite dispatch, faster delivery cannot be guaranteed.
NO Returns, only exchange in 7 days. Return is only applicable if wrong item delivered OR damaged item delivered & customer need to share the proof via email/ whatsapp.
Exchange requests can be raised by contacting our support team. Once approved, we’ll arrange a pickup and replacement.
Return pickups are usually scheduled within 48–72 working hours. If delayed, please reach out to us for an update.
Refunds are processed to the original mode of payment or bank account, as applicable, once the returned product is received and verified.
Refunds are initiated within 48 hours of pickup completion and typically reflect in your account within 5–7 working days.
In some locations, courier partners may not offer reverse pickup. In such cases, self-shipping options may be shared.
Yes, reimbursement is provided as per our return policy, subject to verification and approved shipping charges.
Other Queries
Yes, we cater to bulk and gifting requirements. Please reach out to us with your details, and our team will assist you.
Still need help?
We’re always here for you.
📧 Email: contact@aakaay.com
📱 WhatsApp: +91 9220901928