Effective Date: 1st January 2026
Welcome to Aakaay – The House of Creations. These Terms & Conditions govern your access to and use of our website and services. By visiting our website or placing an order with us, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website.
1. Eligibility to Use
By using this website, you confirm that:
- You are at least 18 years of age, or accessing the website under parental or legal guardian supervision
- You are legally capable of entering into a binding contract under Indian law
2. Product Information
We make every effort to display product details, descriptions, images, and prices as accurately as possible.
- Product colours and appearance may vary slightly due to lighting, photography, or screen resolution
- Aakaay jewellery is imitation jewellery and should be handled with care
- Minor variations in design or finish are inherent to handcrafted and polished jewellery
Such variations do not qualify as defects.
3. Pricing & Availability
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
- Prices and product availability are subject to change without prior notice
- Aakaay reserves the right to limit quantities or discontinue products at its discretion
4. Order Acceptance & Cancellation
- Orders placed on the website are subject to acceptance and availability
- We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity
Order Cancellation by Customer
- Orders may be cancelled within a limited time window before dispatch
- Once an order has been shipped, cancellation may not be possible
5. Payments
- Payments are processed securely through third-party payment gateways
- Aakaay does not store or process card, UPI, or banking information
- Cash on Delivery (COD) is available on select pin codes
6. Shipping & Delivery
- Orders are generally dispatched within 24–48 working hours after confirmation
- Delivery timelines may vary depending on location, courier partner, or unforeseen circumstances
- Aakaay is not responsible for delays caused by logistics partners, natural events, or force majeure situations
7. Returns, Exchanges & Refunds
Returns and exchanges are governed by our Return & Exchange Policy, available on the website.
Key points:
- Products must be unused, unworn, and returned in original packaging
- Items damaged due to misuse, improper handling, or wear and tear are not eligible
- Refunds are processed after product inspection and verification
8. User Responsibilities
You agree:
- To provide accurate and complete information while placing orders
- Not to misuse the website or attempt unauthorised access
- Not to upload or transmit malicious code or harmful content
Any misuse may result in restricted access or legal action.
9. Intellectual Property
All content on this website—including images, designs, logos, text, graphics, and brand elements—is the exclusive property of Aakaay – The House of Creations.
- Reproduction, distribution, or use without written permission is strictly prohibited
10. Limitation of Liability
Aakaay shall not be liable for:
- Any indirect, incidental, or consequential damages
- Allergic reactions, skin sensitivities, or improper use of imitation jewellery
- Loss or damage caused by third-party service providers
Our liability, if any, shall be limited to the value of the product purchased.
11. Third-Party Links
Our website may contain links to external websites. Aakaay does not control or endorse these websites and is not responsible for their content or practices.
12. Force Majeure
Aakaay shall not be held liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, governmental actions, or logistical disruptions.
13. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Faridabad, India.
14. Changes to Terms
Aakaay reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes implies acceptance of the revised terms.
15. Contact Us
For any questions, clarifications, or concerns regarding these Terms & Conditions, please contact us:
📧 Email: contact@aakaay.com
📱 Phone/WhatsApp: +91-09220901928
Aakaay – The House of Creations
Designed with intention. Delivered with care.