Effective Date: 1st January 2026
Welcome to Aakaay – The House of Creations. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us, in accordance with the Information Technology Act, 2000 and applicable Indian laws.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide you with a seamless shopping experience.
a. Personal Information
When you place an order or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
b. Payment Information
All payments are processed securely through third-party payment gateways.
Aakaay does not store or have access to your debit card, credit card, UPI, or banking details.
c. Order Information
- Products purchased
- Order history
- Return or exchange requests
d. Technical Information
- IP address
- Browser and device details
- Pages visited and interaction data
- Cookies and similar technologies
2. How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Deliver products to your address
- Share order confirmations and delivery updates
- Respond to customer support queries
- Improve our website and services
- Share promotional updates and offers (only if you choose to receive them)
3. Cookies
Our website uses cookies to enhance functionality and improve your browsing experience. Cookies help us understand website usage and improve performance.
You may choose to disable cookies through your browser settings, though some website features may not work as intended.
4. Disclosure of Information
We do not sell, rent, or trade your personal information.
Your data may be shared only with trusted third parties strictly for operational purposes, such as:
- Payment processing partners
- Courier and logistics providers
- Technology and communication service providers
These third parties are permitted to use your information only to perform their specific services for Aakaay.
5. Data Security
We use reasonable security practices and procedures, including SSL encryption and secure servers, to protect your personal data as required under Indian law.
While we take appropriate precautions, no method of online transmission is completely secure. Therefore, absolute security cannot be guaranteed.
6. Your Choices
You may:
- Review or update your personal information
- Opt out of promotional communications at any time
- Request deletion of your information, subject to legal or operational requirements
For any such requests, please contact us using the details below.
7. Children’s Information
Our website and services are not intended for individuals below the age of 13. We do not knowingly collect personal information from children.
8. Third-Party Links
Our website may contain links to third-party websites. Aakaay is not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies separately.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, along with the updated effective date.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us:
📧 Email: contact@aakaay.com
📱 Phone/WhatsApp: +91-9220901928
Aakaay – The House of Creations
Crafted with care. Handled with responsibility.